Our Vibrant Culture
We built National Interstate around our customers – the people behind the policy – and we're building insurance careers around you. It's more than just a job: it's about relationships, teamwork and giving back to the community.
Our team members, all the way up to the executive team, are all about transparency.
From chatting with our CEO to monthly all-employee meetings, we hear you. And we value your input.
We value promoting from within, and many of our positions offer long-term career paths.
Strength & Stability
- 25+ years of strength & stability
- Northcoast 99 winner for six years
- Named Cleveland Plain Dealer Top Workplace (2016-18)
- Monster Innovation Award Finalist (2016)
Be excited about where you work, and get more invested in your job. Our company perks are what really count: ways for you and your family to live, work and play better, all with greater purpose.
Work Hard, Play Hard
Health & Fitness
Enjoy Your Time Off
Free On-site Parking
Our mission is to develop and execute industry-leading insurance programs focused on customers in specialty niche insurance markets related to the commercial transportation industry.
In 1989, National Interstate Insurance opened its doors with the idea that customer service and personal attention mattered. That clients were more than policy and claim numbers, they were people. With real lives, real questions and real needs. We built National Interstate around our customers. And in the process, we built one of the leading specialty property and casualty insurance companies in the country.
We provide insurance solutions that address the unique needs of our customers, which include passenger, moving and storage and truck transportation companies. National Interstate and its insurance subsidiaries, Vanliner Insurance Company and Triumphe Casualty Company, are rated "A+" (Superior) by A.M. Best Company.
Become Part of an Award-Winning Company
- Cascade Growth Award Winner
- Smart Business Customer Service Award Winner
- CEO Named Smart 50 Honoree two years in a row
- Rated "A+" (Superior) by A.M. Best Company
National Interstate is a member of Great American Insurance Group (GAIG), whose parent is American Financial Group, a Fortune 500 company. With 6,700 employees in over 120 locations worldwide, GAIG focuses on building relationships and linking people to numerous career paths.
We are a fast-paced company that provides fresh, innovative insurance solutions for everything from school buses and heavy equipment vehicles to ambulances.
Our Product Managers and Business Development teams grow relationships into lifelong customers, and recognize the value of partnerships with agents, brokers and customers alike.
"I love the entrepreneurial spirit that people here have each and every day; I believe that it truly sets us apart. Our people make the difference, and I am proud to be a part of it."
Underwriters evaluate the risk of insuring a commercial vehicle to determine if it's a good fit for us. It's like being a risk detective, digging into the dynamics of not only a potential client, but our coverages too.
"A career in underwriting allows me the opportunity to utilize my decision-making skills. A career at National Interstate empowers me to make those decisions knowing I have a direct impact on the bottom line."
Our Claim professionals vow to be our customers' best partner on their worst days because after all, isn't that when they need us the most?
"I am honored to work at a company where I feel empowered to make a difference while working collaboratively with others that share the same vision and mission."
Accounting is more than figures and numbers; it's about partnering with each business unit to make sure we are fiscally healthy in all that we do.
"I learned that accounting within the insurance industry offered a unique and challenging set of processes that provided me with many opportunities to grow and learn."
Risk management and loss control means ensuring that our customers develop and implement the best safety culture possible using our internal and field operations team coupled with our top notch safety materials and resources.
"Waking up every day, knowing I can make a difference and that I have an impactful position to work alongside customers and senior management is such a rewarding feeling."
Our IT team supports the enterprise with system and infrastructure improvements and works cross functionally to create a positive internal and external user experience.
"NATL supports employee welfare through various onsite wellness programs and numerous charity opportunities, which makes me feel very much a part of our local community."
World-class customer service may be a simple concept, but that doesn't mean it is easy to execute. It requires a sustained effort from every employee provide real expertise for our valued customers.
"At NATL, it's important that every phone call is answered by a real person, not a machine, and I enjoy assisting our customers each time my desk phone rings."
Life at NATL
While we're all committed to working hard, serving our customers and reaching our goals, we also make sure we enjoy ourselves and each other.